TalkTalk Broadband update

I don't like to beg but if anybody from TalkTalk is reading this ... Please, Please, can you help me get connected to the net.

We were supposed to be connected by last week. "You will receive your modem and installation CD within 5 working days". That was what the lady on the line said, when we called them on the 30th of November. A lady called Aparna confirmed it when we called them again on the 3rd of December. It's almost Monday and I am fuming - you probably know why.

Technically we are connected and as I mentioned in my last post, TalkTalk switched us to the new TalkTalk plan and started billing us since the 21st of November. However, we can't "go live" unless I get their stupid Connect & Go installation CD.

Called them up today and Stephanie, the lady on the line intially told us that the stuff had already been posted but then later said that we should receive it within 7 days.

I hope so because if we are not able to get a broadband connection by next Sunday (16th), I am going to move to another provider and ask for a refund for non-delivery of service.

Selling is not marketing

Warning: Ranting ahead.

The past two weeks has been very frustrating time for us. As some of you may be aware, AOL cut off our broadband connection without any warning (but still billed us) and we have already signed up for the 'TalkTalk 2 International' plan, which comes with a free broadband connection.

The upgrade was quite smooth and the new plan came into effect on the 21st of November. The guy we talked to, promised us that we would have the installation CD and new modem by the 30th of November. Today's it's already the 2nd of December. We are hopping mad because we have already received the bill for last month WITH the new plan, which happens to be costlier, even though we still don't have any CD or modem in sight - meaning no broadband connection.

I am really pissed off because I missed a meeting with my supervisor yesterday because I only got to read her email quite late YESTERDAY. And then there is the loss of earnings from my blogs. It's only when we get cut off from the net, that we realise how dependent we are on it.

After a year here in the UK, I have come to realise that a lot of British companies are really good at "Selling" their products and services but very poor at retaining their customers. Take broadband service providers as an example. There are so many of them to choose from but according to what we have experienced and what our friends who have been staying here for several years, almost all of them are equally bad in their after sales service if not worse. They keep on changing service providers every year in the hope that the next might be better. Some of them have accepted it as a fact of life here in the UK which is wrong. We might accept this in some third World country with no infrastructure or the communications network is controlled by the Government but this is the UK.

It's no wonder because most of their marketing departments here are actually filled with sales people while technical complaints are handled by call centres in India. Correct me if I am wrong, but I don't know of any which has a customer retention plan in place. And I am not only talking about the broadband providers but the entire private sector.

I sometimes can't believe I am learning marketing here. I pointed this out to one academic and according to her, that is one of the reason why a lot of British companies apart from a few, have not been able to compete globally.

On the other hand the Government offices are really efficient. That's quite funny because a lot of the former colonies of Britain, blame the British tradition for their own paperwork laden sluggish bureaucracies.

I remember an old post I made sometime back, "Malaysian Companies and Marketing". I think it applies here in the UK as well.

Interesting maths

Some might say that "Maths" and "interesting" cannot be used in the same sentence unless it is with a "not". However, I just received this really interesting forwarded email, that I just had to share it with you guys:

1 x 8 + 1 = 9
12 x 8 + 2 = 98
123 x 8 + 3 = 987
1234 x 8 + 4 = 9876
12345 x 8 + 5 = 98765
123456 x 8 + 6 = 987654
1234567 x 8 + 7 = 9876543
12345678 x 8 + 8 = 98765432
123456789 x 8 + 9 = 987654321

1 x 9 + 2 = 11
12 x 9 + 3 = 111
123 x 9 + 4 = 1111
1234 x 9 + 5 = 11111
12345 x 9 + 6 = 111111
123456 x 9 + 7 = 1111111
1234567 x 9 + 8 = 11111111
12345678 x 9 + 9 = 111111111
123456789 x 9 +10= 1111111111

9 x 9 + 7 = 88
98 x 9 + 6 = 888
987 x 9 + 5 = 8888
9876 x 9 + 4 = 88888
98765 x 9 + 3 = 888888
987654 x 9 + 2 = 8888888
9876543 x 9 + 1 = 88888888
98765432 x 9 + 0 = 888888888

Brilliant, isn't it?

And look at this symmetry:

1 x 1 = 1
11 x 11 = 121
111 x 111 = 12321
1111 x 1111 = 1234321
11111 x 11111 = 123454321
111111 x 111111 = 12345654321
1111111 x 1111111 = 1234567654321
11111111 x 11111111 = 123456787654321
111111111 x 111111111=12345678987654321


Now, take a look at this...

From a strictly mathematical viewpoint, what Equals 100%? What does it mean to give MORE than 100%?

Ever wonder about those people who say they are giving more than 100%? Well, we have all been in situations where someone wants you to GIVE OVER 100%.

What equals 100% in life?

Here's a little mathematical formula that might help answer these questions:

If:

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Is represented as:

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26.

So:

H-A-R-D-W-O-R- K can be translated as

8+1+18+4+23+15+18+11 = 98%


And:

K-N-O-W-L-E-D-G-E

11+14+15+23+12+5+4+7+5 = 96%


But:

A-T-T-I-T-U-D-E

1+20+20+9+20+21+4+5 = 100%


THEN, look how far the love of God will take you:


L-O-V-E-O-F-G-O-D

12+15+22+5+15+6+7+15+4 = 101%


Therefore, one can conclude with mathematical certainty that:

While Hard Work and Knowledge will get you close, and Attitude will get you there, it's the Love of God that will put you over the top!

Two 3 Skypephones

Look what arrived through the post yesterday:

Not one ...


but two 3 Skypephones.


One is white while the other one is black. These are among the first 3 Skpyephones to be issued and I will be trying them out for a month.

The phone comes with Skype built in. That means that I can make (and receive) Skype calls to (and from) anyone in the World for free. This 3G phone has a 2 megapixel camera, bluetooth and came with a 256MB micro SD memory card. It was quite easy to use but I haven't tried all the functions as yet.

I will write an in-depth review of the phone later in my SEO Expert blog.




In the dark.

The phone was designed by UK mobile operator 3 and Chinese mobile manufacturer Amoi and built by the later.

You can get the phone for free with a monthly contract (minimum £12/ month plan) or for £59.99 £49.99 on "Pay as you go" (or £59.99 with £10 starter top-up).

Thanks to Matt from 3mobilebuzz.com.

Update: Matt writes that the phone retails at £49.99. Sorry about that.
Actually, I got the info from the 3 Store site. Seems that they have updated the info now.

Broadband connection cut off

Our internet broadband connection at home is down. I am in the process of changing from my service provider from AOL to TalkTalk.

There are a few reasons I am changing from AOL. At first I was quite happy with their service but later found that my friends were enjoying faster broadband speeds and it seems to be getting worse.

I also have had to call their customer service 4 times in a duration of 2 months. I got connected to a call center in India each time and everytime didn't solve my problem. In the end I had to solve the problems myself with the help of some IT savvy friends. What made it worse was that I was charged 5p per minute for the calls to their customer service.

After being unable to access the net for 2 consecutive days, I finally decided to cancel my broadband subscription. My contract with them had ended as well a few days back. Imagine my reaction when I found out that they had ALREADY cut my broadband connection BUT WERE STILL BILLING ME.

AOL YOU REALLY SUCK

We have signed up for the Talk2 International with Broadband package from TalkTalk. The phone line comes with free broadband. Best of all, calls to their customer service is absolutely FREE. They promise "up to" 8MB broadband speeds and 40GB usage allowance but I am sceptical. Waiting for their modem and the setup CD to arrive. I will conduct a broadband speed test as soon as I have it up and running.

Till then, I won't be blogging that much.

It's snowing

Just wanted to be the first guy in Coventry to blog about it.

Autumn is not even over yet but it's snowing outside. At first we thought it was sleet - due to the fact that BBC weather site told us so. My car already has a thin layer of snow on it.

Why do you need a Swiss army knife for?

While driving back home from the University I suddenly remembered that Go Outdoors was having a sale and I decided to drop by their store. I just wanted to survey the prices but as it normally happens, you see something you like and end up buying something.

I was just browsing through the place when I noticed the pen knife and multi tool section. I have always wanted a multi-tool ever since I lost my small pen knife when I was a kid. Anyway, I really liked the Leatherman multi-tools but they were way over my budget. I finally found a multi-tool that I liked and quite affordable as well - the Victorinox Swiss Army Knife Climber 1.370330. Unlike the normal ones that have red handles, mine is black. The Climber has a total of 12 basic functions including scissors and a multi-purpose hook.



The retail price is £20 but I got it for £16 after discount.

When I got back home, I showed it off to my wife who didn't look impressed. "So! What are you going to use it for?", she asked.

I replied that can use it when we go camping and stuff but I guessed what was coming next. "When are we going camping?"

Now, I am going to have to leave it in the car because I don't want to risk my kids playing with it and cutting themselves.