TalkTalk Broadband update

I don't like to beg but if anybody from TalkTalk is reading this ... Please, Please, can you help me get connected to the net.

We were supposed to be connected by last week. "You will receive your modem and installation CD within 5 working days". That was what the lady on the line said, when we called them on the 30th of November. A lady called Aparna confirmed it when we called them again on the 3rd of December. It's almost Monday and I am fuming - you probably know why.

Technically we are connected and as I mentioned in my last post, TalkTalk switched us to the new TalkTalk plan and started billing us since the 21st of November. However, we can't "go live" unless I get their stupid Connect & Go installation CD.

Called them up today and Stephanie, the lady on the line intially told us that the stuff had already been posted but then later said that we should receive it within 7 days.

I hope so because if we are not able to get a broadband connection by next Sunday (16th), I am going to move to another provider and ask for a refund for non-delivery of service.