This is my list of the top 5 ecommerce companies in Malaysia.
I have actually made transactions through their websites. So it is based on experience and has nothing to do with the results of the 11th Malaysia Internet User Survey conducted by AC Nielsen last year.
(In descending order)
1. Airasia.com: AirAsia Bhd. (http://www.airasia.com)
It is actually the first Airline in Asia to implement ticket less travel. Passengers make booking directly buy tickets online and just use a booking number to check in. They beat airlines in more developed countries like Japan, South Korea and Singapore. Malaysia Boleh!
It is no surprise that it was voted as the most popular website for online shopping in the survey conducted by AC Nielsen. In fact in March this year, it was reported that about 55% of ticket sales is generated online. (AirAsia: Online sales have eclipsed offline sales, Star In Tech, 8, March 2005, p. 3).
The website is available in seven different languages, including four on its Malaysian site. Registered members also receive promotions online though e-mails. Makes it the number one e-commerce company in Malaysia.
2. Maybank2u.com.my: Maybank Bhd. (http://www.maybank2u.com.my/)
It can be quite funny when people still associate e-commerce with buying and selling products over the net. Online banking also comes under the broad definition of e-commerce and I can say without fear that, Maybank2u.com.my is the most popular online bank in Malaysia.
I love the fact that besides paying bills online, I can also transfer money to accounts in other banks as well as pay online merchants. We can even top up our telephone prepaid cards.
NEGATIVE: I hated it when they started changing fees for transactions but we have no choice. C.K. Hooi pointed out that customers can't use the online service after midnight MST, which is opposed to the idea of online banking as a 24/7 service.
3. Lelong.com.my: Interbase Resources Sdn. Bhd. (http://www.buysell.com.my)
Malaysia’s pioneer auction portal, company has a bit of an identity crisis. Following a rebranding exercise in January 2002, Lelong.com.my was renamed buysell.com.my but I see that it has quietly gone back to using the name Lelong.com.my again.
Never the less, it remains the most popular auction portal despite the entry of the American auction giant, E-bay into the Malaysian Market.
NEGATIVE: Their web is a bit too cluttered for my liking. Could do with a major redesign.
4. Blooming.com.my: Blooming Florist Sdn Bhd. (http://www.blooming.com.my)
One of Malaysia’s first e-commerce companies. Blooming Florist began operations in 1981. They now deliver worldwide through through its membership in Interflora Pacific Unit Ltd.
They allow payment through credit cards or through bank transfers, including Maybank2u. Ordered a bouquet of lilies with orchids for my wife’s birthday recently. She loved it and I am one satisfied customer.
NEGATIVE: The website design is rather plain but I guess it serves its purpose. Could do with a major redesign job.
5. Dominos.com.my: Dommal Food Services Sdn Bhd. (http://www.dominos.com.my)
The ‘Malaysian Book of Records’ has endorsed it as the 1st Fast Food online service in Malaysia. Now if you are too lazy to call for a pizza, just order online. The “30 minutes to customer's doorstep” commitment still applies.
No credit card? Don’t worry! Terms of payment is Cash On Delivery.
NEGATIVE: Limited areas of delivery and definitely not in Kedah.
Would love to hear what you think about the list. Please feel free to share your experiences and whether you agree with my list. If you have other companies in mind, tell me.